If you want to track an order, place an order, get help or have a general unlocking question, you can now call us. We also have local or toll free numbers in several countries to help you save on costs. We are also open 12 hours per day, 5am – 5pm EST.
Our contact numbers are:
Australia – 0871233020
Ireland – 014845605
UK – 0808 234 1637
USA – 800 928 6117
If you are not located in any of the above countries, dial +1800 928 6117 or talk to us on live support.
We have just started accepting customers in to our long awaited reseller program.  This program is currently only accepting resellers that are happy to rest the system and give us feedback.
Our new reseller program is world class, featuring:
- Professionally managed with a dedicated account manager.
- Toll free access to our 24/7 telephone support.
- Fully scalable, with no minimum volume.
- Full API access and code samples.
- If approved, up to 30 days credit.
- Access to realtime industry trends.
- On-the-go tools.
- Fantastic pricing.
- Access to seven years of support notes covering common issues, diagnosing and troubleshooting
You can sign up or get more information.
We just celebrated our seventh birthday last week (24th May).
We’ve accomplished a lot in these past seven years, from being the first in the world to offer instant Nokia unlock codes online, to our problems with unlocking the iPhone, being the first to offer live BlackBerry unlock codes and unlocking almost 4 million cell phones. It’s been a wild ride!
We also have a lot to look forward to in the very near future. Last week, we announced the beta phase of our new bulk unlocking program, this week we extended our live support hours and late next week we have two announcements (one of them is pretty huge).
We pride ourselves on listening and adapting to what our customers need and want.
In response to your feedback, we added our live support chat just a few months ago but now we have made it available 12 hours a day. You can now chat with the same friendly, expert staff from 5am to 5pm Eastern Time.
We found many of our European customers were requesting support in the early hours of the morning before we opened in New York, so to better serve you we now open 4 hours earlier.
This is just another small change in our industry leading customer service. We are always looking for feedback and ways we can improve, if you’d like to make a suggestion please hit us up on ideas@uniquephones.com.
Do you have a blog? Tell your readers about UniquePhones and we’ll send you $50 in free unlock coupons! All you need to do is just send an email to support@uniquephones.com with a link to the post that talks about why you enjoy using UniquePhones to unlock your phone and we’ll follow up with your discount code within one business day. Also, feel free to ask about discounts for your readers!
We do have a few small rules
- Your blog must be at least 60 days old
- Your blog must feature 15+ posts in last 6 months
- Tumblr re-blogs or twitter posts qualify for a $10 coupon!
- Only one discount per person
- Only one discount per blog
In late December, UniquePhones succeeded in revolutionizing BlackBerry unlocking and, as such, made our customers the happiest unlockers in the world. Our new hassle-free service replaced a 14 day wait with a maximum wait of three minutes (usually even less) and halved the previous price of $49.99, making unlocking your blackberry a pleasure.
Our BlackBerry unlock codes have had rave reviews from every corner of the earth and every day we are improving our already fantastic service by adding new network carriers and speeding up code delivery.
During March we processed several thousand BlackBerry unlock codes and every day our average code delivery time was improved, in fact our monthly average was 1 minute 20 seconds.
We understand that having a locked cell phone is frustrating and so UniquePhones tries to make the unlock experience as fast and effortless as possible. The graph below shows our progress:
As you can see from the graph above, our BlackBerry unlock processing time now averages at under one minute.
Why wait around for an unlock code when you can be using your handset in a matter of minutes? Try it for yourself, enter the coupon ‘–FASTEST03’ at checkout for 50% off before April 21st.
UniquePhones is now unlocking all BlackBerry handsets locked to the Telus or Bell Networks in Canada. This includes the BlackBerry Storm!
For a limited time, we can unlock your Telus or Bell BlackBerry for only $19.99. The unlock codes take around 10-14 days to generate and we’ll need your BlackBerry PIN and IMEI to get started.
This services isn’t yet on the website, so please contact us at support@uniquephones.com to take advantage of this awesome offer!
After testing live support over the past few months, we have decided to make it a permanent feature. Live Support is now open from 9am – 5pm EST from Monday – Friday.
If you have any questions about purchasing, an existing order or just a general unlocking query click on the Live Support button at the top of every page and chat to one of our unlocking gurus.
As always, we love to get your feedback. If you have any questions, comments or suggestions about this service please e-mail ideas@uniquephones.com.
We are now testing our new BlackBerry Storm Telus & Bell unlocking service. This service isn’t as quick as our BlackBerry {Live} service, it takes 10 – 14 days but it is free for testers. This is a limited test, so act quickly.
To register as a tester send your IMEI and BB Pin to Camella and you’ll recieve a confirmation within 24 hours.
We are testing our latest unlocking service, iPhone unlocking for Vodafone Australia! If you have a iPhone locked to Vodafone Australia we’d love if you could help us.
This service is completely free for testers and is done via IMEI. Your handset must be locked to Vodafone Australia.
If you’d like to get involved drop an e-mail to Camella.
